Are you paying too much for your current Internet Service? If you’re using AOL
you probably already know you’re paying too much, but you may feel trapped.
Don’t know how to cancel? Want to keep your email address, and other AOL
services? No problem! We’re happy to show you how you can easily cancel AOL
service, AND keep you’re existing AOL email address.
With AOL’s announcement to offer free services once offered only through your
AOL account [http://press.aol.com/article_display.cfm?article_id=1027], you can
now cancel AOL service and still keep your email address, and most other content!
So why pay double what other big competitors do? Cancel now, and save.
Follow these steps to cancel AOL:
1) Order New Service
Before you cancel AOL, we recommend that you first join and setup an account
with a more people-friendly ISP like PeoplePC, or Earthlink, dial-up account to
ensure uninterrupted access to the Internet. You can read our Compare Internet
Service page to view basic features to look for.
2) Prepare a written cancellation letter
For obvious reasons AOL doesn't make it easy for you to quit their service. For
example, there's no "Cancel My AOL Service" option on the "Help" menu. There is
also no clear way (that we can see) through the “billing” area of AOL’s
membership site either. If you call AOL by phone you’re sure to be intercepted
by what is know as “Win-Back” customer service representatives. These agents
will offer any discounts under the sun to try to get you to stay. So, the best
way for canceling service is in writing through snail-mail or fax.
If you choose to write or fax AOL, be sure to include the nature of your request
and primary billing contact's full name, phone number, address, and handwritten
signature. Additionally, for account security purposes, they will request you
provide ONE of the following:
• Master Screen Name or Username
• The answer to the Primary Master Screen Name's Account Security Question
• Last 4 digits of the credit card that you charged the service to
What to say when calling AOL
If for some reason you feel more comfortable calling to cancel AOL service, here
are a list of things to say which will expedite the call – avoiding lengthy
discussions with customer service trying to keep you from canceling.
• I’m selling my computer and moving out of the country.
• I have recently taken a job with your competitor (PeoplePC, Earthlink, SBC
Yahoo, or any others), and am now getting free internet access.
• I’ve joined the order of the Amish, have donated my computer to charity, and
will be moving to Pennsylvania (works especially well if you already live there).
• The court confiscated my computer hardware during the investigation. And, now
(as a condition of my probation) I’ve been ordered me to stop using the Internet
for two years.
• Voices are speaking to me through the internet…make them stop!
Compare PeoplePC Online side-by-side with AOL.
Not sure yet if you want to switch? Maybe this half-price offer will help you
make up your mind! You pay just $5.47 a month for your first 3 months!
If you're not convinced PeoplePC Online is a better value, you can stay with AOL.
But if you're like more than a million smart consumers, you'll make the switch
for good — and you'll pay just $10.95 a month for unlimited Internet access.
Lose those overpriced ISP blues.
AOL isn't the only ISP charging a bundle for dial-up Internet service. Here's a
quick listing of the "big guys," along with the information you'll need to make
a switch — and start saving now!
America Online (AOL):
Members can cancel over the phone, by mail, or by fax.
Phone: (877) 773-4462
Alternate Phone: (888) 265-8008
Fax: 703-433-7283; 1-801-622-7969
Address:
America Online
P.O. Box 1600
Ogden, UT 84402-9926
WorldNet (AT&T):
Phone: (800) 400-1447
Prodigy:
Phone: (800) 213-0992
Microsoft Network (MSN)
Phone cancellation only: 1-800-386-5550
SBC Yahoo!
Phone cancellation only: 1-866-SBC-DIAL
Compuserve:
Phone: (800) 848-8990
